Jacob Taylor: Taking Advantage of Opportunities as an Operations Analyst Intern with Liberty Mutual Insurance

Jacob Taylor worked in the Dallas area during his time with Liberty Mutual, a Fortune 500 company headquartered in Boston with locations throughout the U.S.

Jacob Taylor started the Crosby MBA program with a professional background in construction management and is focusing on management as a student.  This summer he interned with Liberty Mutual Insurance

The internship Jacob participated in is a “feeder” internship, designed to find candidates for Liberty Mutual’s Field Management Development Program, an 18-month rotational program that develops the future leaders and managers of the company. He worked in the auto claims division of personal insurance.

Jacob Taylor is married and has two sons. Fortunately, his wife and boys could join him during his three months in Irving, Texas.  He said, “My wife is a real trooper!”

Although I worked on a number of initiatives during my 12 weeks in Texas, my primary project was to analyze the auto claims division’s loss adjusted expenses, which are the expenses not associated with a claim.  I also looked at the processes and procedures that led to those expenses.  Much of my daily work involved analyzing data.  That took me only so far, though.  I reached out to many different people within the organization to really understand the processes in place and find out what was really driving expenses.  Talking to all the different stakeholders and gaining their perspective helped me understand what really was going on, whether they worked in the field or at the company’s headquarters in Boston.  I enjoyed getting to learn about many parts of the organization.

I was also given the opportunity to spearhead a launch event for a new marketing campaign. This was a great opportunity to plan, lead, and manage something from start to finish.

As part of the internship I also was able to travel to Boston for some events with other interns.  At one event, soccer player Heather Mitts, a three-time Olympic gold medalist with the U.S. women’s team, spoke to us.  I also heard presentations from the heads of different strategic business units, so there were lots of opportunities to learn, network, and rub shoulders with a number of great people.

My analyzing, questioning, and presenting skills came in handy during this experience.  Class exercises about asking questions like what, why, and how helped me dig deeper. Also, participating in the Trulaske College of Business’ case competitionwas a huge benefit to me.  I believe it was a big plus on my resume and helped me get the internship in the first place.  At the end of my internship I presented my project and recommendations to management, which was a great opportunity to show them what I can do.  I have applied for the full Field Management Development Program and hope to rejoin Liberty Mutual next year.

One thing that I have learned is that the doors my Crosby MBA have opened are phenomenal!  I would not have anywhere near the same number nor kind of opportunities had I decided not come to MU for an MBA.  The trick to opening the doors is to take the time and effort to use the resources of the program.  The opportunities are there for those who take the initiative.

Read about the summer internship experiences of other Crosby MBA students here.

Katie Rapp: Applying Business Skills to Help Manage the Met’s Education Department

Besides the initiatives in which she was involved, another unique aspect of Katie Rapp's internship was wandering the empty galleries before the museum opened for the day.

Katie Rapp is an MBA candidate entering her second year in the program.  She has a strong interest in the arts and non-profit sectors.  Her ideal position after graduation would allow her to apply her business acumen to cultural non-profit organizations, helping them operate more efficiently to effectively serve the public and realize their missions.

This summer I interned with the Metropolitan Museum of Art in New York City for 10 weeks within the Education Administration department.  The Met’s Education department works to help visitors of all ages and levels of artistic knowledge and experience interact with the collections on display at the museum through a variety of programs such as gallery talks, exhibition tours, lectures, and courses.  Administration, a division of the Education department, supports the department’s infrastructure, processes, and resources so the museum can effectively provide educational tools and programs to all interested visitors who enter the museum.

Throughout my internship I worked on a museum-wide project to implement a new customer relationship management system as well as an event management system.  My role on these projects was to learn the functionality of the systems and lend my skills in various ways to prepare the systems for use by the Education department, enter data, assist in training, and customize the systems to meet the needs of the department.  I also spearheaded the implementation of a project management system within the Education department to help streamline the workflow and make the department more efficient so resources, both human and financial, could be used more effectively.  Besides these projects, I completed various tasks that helped me learn the organizational structure of the museum and introduced me to administrative management of a major non-profit institution.

The best part of my internship was getting to see concrete results of my work through the realization of a project from start to finish, with the implementation of the project management system.  Over the course of the program I interacted with various departments across the museum, allowing me to more fully understand the operations and structure of the institution.  My internship at the Met allowed me to apply my business knowledge to tasks previously foreign to me, such as the implementation of technological systems, but was a great introduction to avenues I can explore after graduation to help non-profits succeed.  One of the biggest perks of working at the Met was arriving at the museum each morning before it opened to the public, wandering the empty galleries by myself!

Read about the summer internship experiences of other Crosby MBA students here.

Students Spent Busy Summers at Home and Abroad

Over the summer, students of the Crosby MBA program applied their knowledge beyond the classroom — to real-world experiences close to home and around the globe.

Gaurav Ahuja

I worked on eight projects dealing with retail operations support at H&R Block corporate headquarters in Kansas City.

Some of my duties included:

  • managing content for pages accessed by internal clients
  • working on process improvements in Puerto Rico
  • reducing storage room costs
  • instituting a level of additional support between field users and the technical support center
  • organizing the summer executives meeting

Tim Cunningham

I consulted for one of the Financial Times’ business units.  I helped it understand its core capabilities, customer needs and segmentation, and competitors’ positions in the market.  I  facilitated a number of planning sessions to determine in which direction the unit should head.

The outcome was a number of reports and a presentation. The business unit has since adopted some of the recommendations.

Sam DeAtley

I studied abroad in Italy, through CIMBA, with Ryan Frederking and Fei Wang.

According to its website, CIMBA is committed to providing an innovative learning environment and to the development of superior educational programs to better prepare today’s young professionals for the global marketplace.  More information about MU’s involvement with the program is available here.

Kelly Eaton

I interned at the Kroenke Group, which owns and manages more than 200 properties nationwide.  I started in mid-May as one of the first members of the accounting production team.

Accounting production is responsible for:

  • receiving vendor invoices for work performed at all properties
  • entering invoices in the system and cutting checks to vendors
  • depositing rent checks into property specific bank accounts
  • paying utility bills
  • tracking insurance information for all vendors
  • working with accountants to be sure account balances stay positive

Whitney Lange

I was a marketing and fundraising volunteer intern for an English school in a village in Cambodia.  I researched ways to receive more financial aid from a larger group of donors, created fundraising campaigns, and redesigned the graphics, information, and language on all marketing tools.

In this photo, I am with the staff of both Salariin Kampuchea (Khmer for “Schools in Cambodia”) and Apsara Centrepole Hotel, receiving a donation of toothbrushes, toothpastes, and hand soaps for the students.

Sean McLerran

At Gasket Engineering, I have been an assistant to the plant manager.  I helped with space utilization as a new process and product was being introduced.  I also worked with CAD drawings from customers to help produce the products the most efficient way possible.  I also helped work on a presentation for a customer on a sale we just made.

Caleb Phillips

I can finally say I’ve taken a selfie with a Fortune 200 CEO and a kangaroo.

In all seriousness, my summer as an intern at DISH Network was nothing short of an adventure.  Between working on projects with executives and hiking 14-ers on the weekends, the experiences I have gained this summer will stay with me for the rest of my life.

I’m excited to bring back what I’ve learned to my second year in the program.

Katie Rapp

As an intern at the Metropolitan Museum of Art in New York, I worked in the Education Administration department. Throughout my internship I have completed projects that include implementing a project management system within my department​ and assisting in the implementation of a large, museum-wide technology systems update.

The woman with me in this photo is Alaine Arnott. She is an alumna of the program and my boss at the Met.

Chase Sanders

I worked on vendor relations, recruitment, business development, and customer experience at Red Frog Events in Chicago.

I got to travel the country for some of our events.

Elliott Stam

I went to Cape Town, South Africa, with a group of journalism students for three weeks to interview people who were involved in the struggle against Apartheid.  Some of the people we interviewed had been members of the militant wing of the African National Congress.  One was Nelson Mandela’s lead security officer and another was the sibling of a deceased ANC leader from District 6 who had survived assassination attempts.  Others had been imprisoned by Apartheid security forces and tortured or placed on death row, or both. Besides interviewing people, another goal of the trip was to be the first group to establish a relationship between the Missouri School of Journalism and the University of Western Cape, one of the most politically active universities during Apartheid.  UWC has an extensive collection of newspapers, posters, and other documents housed in its Mayibuye Archives, and this was another point of interest on our trip.  We spent a lot of time digging through these archives, and I believe there’s an effort to help digitize this content so future generations have access to it as well.

Although not through the journalism program, MU has had a relationship with UWC since the 1980s.  The MU international center coordinated this trip, but it was not a class. It was more of a project that, hopefully, will foster a lasting relationship between UWC and the journalism school. Everyone who went has been assigned stories to write that should be published this fall.

Left: The “Table mountain cute fluff” is a Dassi, a hilarious creature that jumps around on the rocks of Table Mountain and any other dangerous rock faces they find.

Below: The whole group stands at the so-called most southwestern tip of South Africa.


At the end of the trip in South Africa we went up north to Kruger National Park for a safari. On the safari we saw elephants, zebra, lions, rhinoceros, and giraffes.  It was at the animal refuge that we actually got up close and personal.  The cheetah we got to pet even purred.
After returning to the United States, I washed my clothes and packed my bags for Chicago, where I had an internship with Leo Burnett, in its optimization department.  This basically means I did marketing analytics for them all summer.  I worked on an account that houses the organization’s biggest database, so I got great experience working on data analysis.  Something that’s really beneficial about this internship for me is I get to see how the business works across multiple disciplines.  I interacted with people from account management, creative direction, production, optimization, and strategy.  It was a steep learning curve.

Jacob Taylor

I interned for Liberty Mutual Insurance Company, a Fortune 500 company, in the Dallas area.

My main internship project was to analyze travel expense data for their auto claims division.  The internship is designed to lead into the company’s field management development program.

Fei Wang

I studied abroad in Italy, through CIMBA, with Sam DeAtley and Ryan Frederking.